eTorontoTickets – Terms and Conditions

Last Updated: March 2026

These Terms and Conditions (“Terms”) govern your use of the eTorontoTickets website (the “Site”) and the purchase of tickets through our platform. By accessing or using the Site, you agree to comply with these Terms.

If you do not agree with these Terms, you should not use this Site.

1. About eTorontoTickets

eTorontoTickets operates a secondary ticket marketplace where tickets may be resold by ticket holders and professional ticket resellers.

eTorontoTickets is not the primary ticket issuer unless explicitly stated and is not affiliated with any venue, team, performer, promoter, or event organizer.

Tickets listed on the Site may be owned by eTorontoTickets or by third-party ticket sellers.

Ticket prices listed on the Site may be above or below the original face value and may change based on market demand.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or guardian to purchase tickets through the Site.

You agree that all information provided during purchase or registration is accurate, current, and complete.

3. Ticket Listings and Pricing Transparency

For every ticket listing on the Site, the following information will be displayed when available:

• face value of the ticket

• resale price

• service fees and taxes

• total purchase price prior to checkout

• seat location (section, row, seat when applicable)

All prices are displayed in Canadian Dollars (CAD) unless otherwise stated.

Prices may change at any time prior to purchase based on market demand or ticket availability.

4. Ticket Authenticity Guarantee

eTorontoTickets guarantees that all tickets sold through the Site are valid and authentic for entry to the event.

Customers are eligible for a full refund if:

• the event is cancelled and not rescheduled

• the ticket does not grant admission to the event

• the ticket is counterfeit or invalid

• the ticket delivered does not match the listing description

Refunds will be issued to the original payment method whenever possible.

5. Delivery of Tickets

Tickets may be delivered through one of the following methods:

• electronic transfer (mobile transfer or e-ticket)

• digital ticket download

• physical shipment (when applicable)

Delivery timelines vary depending on the event and ticket provider.

Some tickets may be delivered closer to the event date, depending on when the issuing ticket provider releases them.

Customers will be notified when tickets become available for delivery.

6. Event Changes

Event dates, times, venues, and performers may change without notice by the event organizer.

Unless otherwise required by law:

• refunds are not provided for minor lineup or schedule changes

• refunds will be issued if an event is cancelled and not rescheduled

If an event is postponed or rescheduled, tickets will remain valid for the new event date.

7. Prohibited Activities

Users may not:

• use automated software (“bots”) to purchase or reserve tickets

• attempt to bypass purchase limits set by event organizers

• use the Site for unlawful purposes

• interfere with the operation, security, or integrity of the Site

eTorontoTickets reserves the right to suspend or terminate accounts engaging in prohibited conduct.

8. Ticket Seller Requirements

Any tickets listed for sale must be:

• in the seller’s possession or control

• valid and legally obtained

• accurately described in the listing

Tickets obtained through ticket purchasing bots or other prohibited automated means may not be sold through the platform.

9. Payments

By completing a purchase, you authorize eTorontoTickets to charge the selected payment method for:

• ticket price

• applicable taxes

• service fees

• delivery fees (if applicable)

All transactions are processed using secure payment systems.

Orders are considered final once payment has been successfully processed.

10. Limitation of Liability

To the fullest extent permitted by law, eTorontoTickets shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• event cancellations or changes made by event organizers

• delays in ticket delivery outside our reasonable control

• technical interruptions affecting the Site

In all cases, the maximum liability of eTorontoTickets shall not exceed the total amount paid for the tickets in question.

11. Force Majeure

eTorontoTickets shall not be liable for failure to perform obligations due to events beyond our reasonable control, including but not limited to:

• natural disasters

• government actions or restrictions

• internet outages

• venue closures

• strikes or labour disruptions

12. Consumer Rights

Nothing in these Terms limits any rights provided to consumers under applicable laws, including the Ontario Consumer Protection Act.

Where required by law, customers will receive the remedies available under applicable consumer protection legislation.

13. Privacy

eTorontoTickets collects and processes personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Please review our Privacy Policy for details on how personal information is collected, used, and protected.

14. Changes to Terms

eTorontoTickets may update these Terms from time to time.

Updated versions will be posted on the Site with the revised effective date.

Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

Any disputes arising from the use of the Site shall be resolved in the courts located in Ontario, Canada.

16. Contact Information

If you have questions regarding these Terms, please contact:

eTorontoTickets
9033 Leslie St. Unit 12
Richmond Hill, Ontario, Canada

Phone: (416) 644-4255
Email: marketing@etorontotickets.com